Job Description
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Job Title:  Senior Technology Support Partner (Service Desk)
Posting Start Date:  12/08/2025

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £60,240 - £67,610 per annum inclusive of all allowances
Contractual Hours: 35 hours per week
Basis: Full time, Permanent contract
Workplace category:Workplace-based
Attachments: Job Information Pack

 

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Are you ready to lead a dynamic team at the frontline of technology support in one of the UK's most vital public service sectors?

We’re looking for an experienced and passionate Service Desk Team Leader to join our unique Data, Information and Technology Service at the City of London, supporting both the City of London and City of London Police.  In this role, you’ll be instrumental in ensuring high quality, reliable and responsive support to our internal customers —helping our Members; Officers and Staff stay connected and empowered every day.

 What You’ll Do

  • Lead and mentor a team of Service Desk Analysts, promoting excellence and customer focus
  • Manage daily operations, ensuring SLAs and KPIs are consistently met
  • Drive improvements in service performance in line with our Continual Service Improvement ethos – including the use of automation and increasing self-service where possible.
  • Collaborate with internal departments and external partners to support critical systems
  • Oversee incident, request, and problem management processes with precision
  • Deliver first-class service to both staff and Police personnel across the City of London Corporation

 What We’re Looking For

  • Proven experience in IT service desk leadership
  • Strong understanding of public sector IT environments, particularly in Local Government or Policing
  • Excellent communication and interpersonal skills
  • A proactive mindset with the ability to stay calm under pressure
  • Sound management skills to drive team performance and deliver service improvements
  • ITIL certification (or equivalent) desirable

Why Join Us?

The City of London Corporation is a unique organisation that offers a varied and interesting workload and working within Local Government and Policing means making a real difference—helping keep communities safe and connected. You’ll be part of an organisation that values integrity, teamwork, and forward-thinking innovation.

 

The role will be managing a service desk that supports both the City of London Corporation and City of London Police and you will be expected to have or obtain NPPV3 and Security Clearance prior to being confirmed in the role.

 

Closing date: 12 noon on Friday 29th August 2025.

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To apply online please click the Apply online button below.  

 

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCHA780 if you experience any difficulties.  A minicom service for the hearing impaired is available on 020 7332 3732. 

  

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. 

 

We reserve the right to close the advert earlier should we receive a high number of applications. 

  

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. 

 

For more information on our categories for workplace attendance, please view our guide here.   

 

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.  
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