The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £42,750 - £47,620 per annum inclusive of all allowances
Contractual Hours: 35 hours per week
Basis: Full-Time, Permanent
Workplace category: Hybrid
Attachments: Job Information Pack

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Do you have in-depth experience in parking enforcement and appeals, along with strong leadership skills and a sound knowledge of traffic regulations? Are you confident handling complex legal cases and supporting the development of staff in a fast-paced public service environment?

The City of London Corporation is recruiting for a Senior Representations and Appeals Team Leader to join its high-performing Parking Ticket Office. This role is a key part of the team that handles statutory representations, formal appeals, and related legal processes around Penalty Charge Notices (PCNs) for the Square Mile.

About the Role

In this varied and hands-on leadership role, you will support the Deputy PTO Manager in overseeing and developing the Representations and Appeals Team. Your responsibilities will include ensuring timely and accurate responses to formal appeals and complaints, quality-assuring casework, supporting statutory compliance, and driving continuous improvement across the service.

You’ll also:

• Monitor team performance and deliver coaching and mentoring to staff
• Draft and review responses to complex complaints, Ombudsman cases, and tribunal submissions
• Represent the City at County Court or London Tribunal hearings as needed
• Oversee data reporting, income reconciliation and quality control
• Lead training around case submission best practice and ensure compliance with current legislation
• Support internal projects including system improvements, new policies, and service developments such as Zero Emission Zones

About You

We’re looking for someone with:

• Significant experience handling PCN challenges and appeals in a local authority or similar enforcement environment
• A strong working knowledge of the Traffic Management Act 2004, London Local Authorities and Transport for London Act 2003 and related codes of practice
• Proven ability to supervise or coach staff, lead team performance, and manage complex service demands
• Strong communication skills, both written and verbal, with the ability to explain legal matters clearly and handle contentious issues diplomatically
• Confident working with tribunal and court procedures, including preparing case files and attending hearings
• Experience in financial reconciliation and managing performance data
• High levels of IT literacy including Microsoft Office and back-office enforcement systems

An industry qualification such as Level 2 or 3 in Notice Processing or equivalent knowledge is desirable, along with a commitment to upholding high standards of customer service, equality, and integrity.

What We Offer

• Competitive salary and access to the Local Government Pension Scheme
• 24 days annual leave plus Bank Holidays (rising with service)
• Hybrid working options with flexitime
• A central London location and supportive working environment
• Opportunities for career development and formal training

Apply now to be part of a team that plays a critical role in maintaining fair, transparent and effective traffic enforcement across the City of London.

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Provisional Interview date: W/C 11th August

Closing date: Friday 8th August 2025

To apply online please click the Apply online button below.  

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OENV685 if you experience any difficulties.  A minicom service for the hearing impaired is available on 020 7332 3732. 

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. 

We reserve the right to close the advert earlier should we receive a high number of applications. 

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. 

For more information on our categories for workplace attendance, please view our guide here.   

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.