The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £36,900 - £40,850 per annum inclusive of Inner London Weighting
Contractual Hours: 35 hours per week
Basis: Full--time, Permanent
Workplace category: Workplace based
Attachments: Job Information Pack

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Workplace Attendance Category for this role is:  -

Workplace based – completely workplace based, with no option to work from home.  

An exciting opportunity has arisen for an enthusiastic and highly organised customer service focused professional with excellent communication skills to join our team at Guildhall, the historic home of the City of London Corporation in the Square Mile.    

The successful candidate will provide the front of house, initial contact service for City of London elected members, Senior Officers and guests; from initial enquiries to booking confirmation through to ensuring set up of meeting spaces and responding to unforeseen matters. 

You will be part of a team responsible for the provision of an effective and efficient service for City of London elected Aldermen, Members and Senior Officers in relation to protocol, ceremonial and procedural aspects of City events. 

The ideal candidate will have experience of working in a highly specialised customer service environment and have an understanding of the City of London Corporation and its structure, as well as its ceremonial functions 

Working hours will mainly be weekdays 9am – 5pm but flexibility will be essential, including evening and occasional weekend work for which overtime will be payable.  This role is based on site at Guildhall, London EC2V. 

The post suits a person who is dedicated, reliable and conscientious, thrives with a busy and varied workload, and is a great team player.  Previous customer service experience, ideally within a corporate setting, is a must, along with a high level of written and oral communication skills.   

Main Responsibilities: 

• Front of House customer service 

• Managing the administration of room booking system 

• Managing relationships with a range of stakeholders 

• Supporting the delivery of ceremonial events within the City of London 

Experience Required: 

• Working in a highly specialised customer service environment 

• Dealing with online and in person, enquiries, providing advice and detailed information  

• Prioritising a demanding and diverse workload 

Closing date: 12 September 2025 

Interviews will be held 22 September 2025 

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a standard Disclosure & Barring Service check.  

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do. 

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To apply online please click the Apply online button below.  

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OREM779 if you experience any difficulties.  A minicom service for the hearing impaired is available on 020 7332 3732. 

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. 

We reserve the right to close the advert earlier should we receive a high number of applications. 

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. 

For more information on our categories for workplace attendance, please view our guide here.   

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.