The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance
Salary: £42,750 - £47,620 per annum, inclusive of Inner London Weighting
Contractual Hours: 35 hours per week
Basis: Full-Time, Permanent
Workplace category: Hybrid
Attachments: Job Information Pack
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CITY OF LONDON PROPERTY SERVICES HOUSING REVENUE ACCOUNT (HRA)
Resident Liaison Officer - Major Works Team
Workplace Attendance Category for this role is: -
Hybrid – you’ll be expected to be in the office at least 3 days per week or 60% of your working time in the office.
The City of London’s Housing Service manages 12 estates, totalling 5500 homes. Three of these estates are in the Square Mile (including the iconic Barbican Estate) and a further 9 estates are in neighbouring London boroughs.
Our tenants and leaseholders are at the heart of everything we do, supporting us as we strive to effectively manage, maintain, and improve the property that is their home.
The Major Works Team (HRA) is primarily responsible for the delivery of an ambitious capital programme of planned maintenance refurbishment to the Corporation’s social housing stock over the next 10 years. Works will include roof and window replacement, communal decorations, mechanical and electrical upgrades, fire safety, internal decent homes, and potentially some decarbonisation elements.
We are looking for a self-motivated and enthusiastic Resident Liaison Officer, keen to work as part of a structured team and with a real passion for resident engagement within social housing. This will be an opportunity to shape a key role from the outset.
The successful candidate will have excellent people skills and significant experience of dealing with a range of customers and stakeholders, often in challenging circumstances. Experience of working in refurbishment would be of benefit, either client-side or for a contractor.
Being customer focused and having the right attitude, drive and enthusiasm are also key ingredients for this role.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a standard Disclosure & Barring Service check.
Closing date: 12 noon on 1 December 2025
Interviews are likely to be week commencing 8 December 2025
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To apply online please click the Apply online button below.
Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCCS959 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
We reserve the right to close the advert earlier should we receive a high number of applications.
Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.
For more information on our categories for workplace attendance, please view our guide here.
We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.