Head of Resident Services

Make Your Mark on One of London’s Most Iconic Places to Live  

The City of London Corporation is a place of innovation and excellence. Responsible for maintaining the highest quality residential housing and commercial property, we see to it that well-known areas such as the Barbican Residential estate remain iconic for all the right reasons. The Barbican is more than just a postcode—it's a vibrant, architecturally celebrated community, right in the heart of the City of London. We’re looking for a visionary leader to take on the role of Head of Resident Services, helping to shape the future of services for thousands of residents while managing key estate operations, budgets, and commercial interests.  

About the Role  

As the Head of Resident Services, you’ll lead the strategic and day-to-day delivery of residential and commercial services on the Barbican Estate. From managing leaseholder services and enhancing community engagement to ensuring financial oversight of multimillion-pound budgets, you’ll be central to what makes the Barbican a great place to live.  

You'll work closely with residents, elected members, senior stakeholders, and cross-departmental teams—leading not just services, but a shared vision for an inclusive, safe, and high-performing estate.  

About You  

You’re not just experienced—you’re passionate about delivering excellent services that make a real difference to people’s lives. You bring:  

• Proven leadership in residential property or estate management  

• Experience working with resident groups, committees, or elected representatives  

• A strategic mindset with an eye for financial stewardship (budget management around £10M)  

• A commitment to health & safety, fire safety, and compliance best practices  

• Strong people skills—you know how to inspire teams, build relationships, and solve problems collaboratively  

• A drive to continuously improve services through innovation and community engagement  

Why Join Us?  

• Work for the City of London Corporation, a historic institution with a modern mission  

• Be a key player in the leadership team influencing long-term estate strategy  

• Manage a high-profile, architecturally significant estate  

• In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.